Privacy Policy

Roots to Wellness, PLLC

North Carolina & South Carolina

Effective Date: 2/13/2026

Overview

Roots to Wellness, PLLC is committed to protecting your privacy and maintaining the confidentiality of your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), North Carolina law, South Carolina law, and applicable professional ethical standards.

We may collect the following information:

Name
Address
Phone number
Email address
Date of birth
Emergency contact information
Insurance information
Clinical and mental health information
Payment information
Information submitted through website forms

This information may be collected during intake, scheduling, treatment, billing, or communication with the practice

How Your Information Is Used :

Provide mental health services
Maintain clinical records
Schedule appointments
Send appointment reminders
Process payments and insurance claims
Conduct healthcare operations
Comply with legal obligations

Protected Health Information (PHI) may be used or disclosed for treatment, payment, and healthcare operations without written authorization as permitted by HIPAA.

Confidentiality

All client information is confidential and will not be disclosed without written authorization except as required or permitted by law.

Legal Exceptions

Confidentiality may be broken in the following situations:

Risk of serious harm to yourself or others
Suspected child abuse, elder abuse, or abuse of a vulnerable adult
Court orders or subpoenas
Government audits or investigations
Public health reporting requirements

Client Rights

You have the right to:
Access and request copies of your records
Request amendments to your records
Request restrictions on certain disclosures
Receive a Notice of Privacy Practices
File a complaint without retaliation

Complaints may also be filed with the U.S. Department of Health & Human Services Office for Civil Rights.

Telehealth Services

Telehealth services are provided using HIPAA-compliant platforms. While secure systems are used, clients are responsible for maintaining privacy on their own devices and internet connections.

SMS Text Messaging & Electronic Communication

If you consent to receive SMS text messages from Roots to Wellness, PLLC, you may receive appointment reminders, scheduling updates, billing or administrative notifications, and other service-related communications. Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out at any time. Reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes.Consent to receive SMS messages is not a condition of receiving services.Text messaging is not appropriate for emergencies, urgent mental health concerns, or clinical crises. If you are experiencing an emergency, call 911 or go to the nearest emergency room.

We may use HIPAA-compliant service providers (such as secure electronic health record systems or phone platforms) to support practice operations. We do not sell personal information.

Safeguards

We use administrative, physical, and technical safeguards to protect your information, including secure electronic systems and limited access controls.

Record Retention

Records are maintained and destroyed in accordance with North Carolina and South Carolina laws and ethical standards.

Breach Notification

You will be notified of any breach of unsecured Protected Health Information as required by law.

Contact Information

Roots to Wellness, PLLC

7B Corporate Center Ct

Greensboro, NC 2708

336-502-5107

info@rootstowellness.org