Privacy Policy
Roots to Wellness, PLLC
North Carolina & South Carolina
Effective Date: 6/17/2026
Overview
Roots to Wellness, PLLC is committed to protecting your privacy and maintaining the confidentiality of your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), North Carolina law, South Carolina law, and applicable professional ethical standards.
Information We Collect
We may collect the following personal information:
Name
Phone number
Email address
Mailing address
Date of birth
Insurance information
Information provided through intake forms, contact forms, or during services
How We Collect Information
We collect information through:
Intake and registration forms
Website contact forms
Phone calls and verbal communications
Email communications
Client portal submissions
Cookies and website analytics tools
How We Use Your Information
We use your information to:
Schedule and manage appointments
Provide mental health services
Communicate regarding appointments and services
Process billing and insurance claims
Respond to inquiries
Maintain client records as required by law
Improve our website and services
Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share information with trusted service providers, insurance companies, or as required by law to facilitate treatment, payment, healthcare operations, or legal obligations.
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Request deletion of information when legally permissible
Withdraw consent for communications
To exercise these rights, please contact us at:
info@rootstowellness.org
336-502-5107
Contact Information
If you have questions regarding this Privacy Policy, please contact:
Roots to Wellness,PLLC
7 Corporate Center Ct. Ste. B Greensboro, NC 27408
336-502-5107
info@rootstowellness.org
Confidentiality
All client information is confidential and will not be disclosed without written authorization except as required or permitted by law.
Legal Exceptions
Confidentiality may be broken in the following situations:
- Risk of serious harm to yourself or others
- Suspected child abuse, elder abuse, or abuse of a vulnerable adult
- Court orders or subpoenas
- Government audits or investigations
- Public health reporting requirements
Client Rights
- You have the right to:
- Access and request copies of your records
- Request amendments to your records
- Request restrictions on certain disclosures
- Receive a Notice of Privacy Practices
- File a complaint without retaliation
Complaints may also be filed with the U.S. Department of Health & Human Services Office for Civil Rights.
Telehealth Services
Telehealth services are provided using HIPAA-compliant platforms. While secure systems are used, clients are responsible for maintaining privacy on their own devices and internet connections.
SMS Text Messaging & Electronic Communication
SMS Terms and Conditions
By providing consent to receive SMS messages from [Practice Name], you agree to the following terms.
SMS Consent Communication
Phone numbers obtained during the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from [Practice Name], you may receive messages related to:
Appointment reminders
Appointment scheduling and rescheduling
Follow-up communications
Billing and payment inquiries
Practice-related updates
Example Message
“Hello, this is a reminder of your upcoming appointment with [Practice Name] on [Date] at [Time]. Reply STOP to opt out of SMS messages at any time.”
Message Frequency
Message frequency may vary based on your interactions with the practice.
You may receive up to 2–4 SMS messages per week regarding appointments, scheduling, billing matters, or practice updates.
Message and Data Rates
Standard message and data rates may apply according to your mobile carrier’s pricing plan. Charges may vary for domestic and international messaging.
Opt-In Method
Clients may opt in to receive SMS communications by providing verbal consent during a conversation with a representative of [Practice Name].
Opt-Out Method
You may opt out of SMS communications at any time by replying STOP to any text message received from us.
You may also contact our office directly at [Practice Phone Number] to request removal from our messaging list.
Help
If you need assistance, reply HELP to any SMS message or contact us at:
336-402-5107
info@rootstowellness.org
If you do not wish to receive SMS messages, simply decline consent when asked.
Standard Messaging Disclosures
Message and data rates may apply.
Message frequency may vary.
Reply STOP to opt out at any time.
Reply HELP for assistance.
Consent is not a condition of receiving services.
Safeguards
We use administrative, physical, and technical safeguards to protect your information, including secure electronic systems and limited access controls.
Record Retention
Records are maintained and destroyed in accordance with North Carolina and South Carolina laws and ethical standards.
Breach Notification
You will be notified of any breach of unsecured Protected Health Information as required by law.